Identify the market rule
Record sport, competition, market, selection, odds and event format. Regular-time, overtime and participant rules can change whether the market has a result.
BET SETTLEMENT BOARD
Read the Settlement Label Before the Balance
Void, push and no action often return the stake on a single selection, but the sports rule and market decide the exact treatment. The label is not a win. Preserve the bet ID and use the rule that applied when the wager was accepted.
Open the live accountCheck the settled component
Open bet history and locate the selection marked void, push or no action. Compare the returned amount with that component's stake rather than with a potential winning return.
Separate singles and multiples
A single can be returned, while a void leg in a multi may be recalculated at neutral odds under the current rule. Do not assume the whole multi is cancelled.
Raise a rule-specific query
Provide bet ID, market, accepted time, settlement label and the exact event outcome. Ask which clause decided the result instead of reporting only that the balance changed.
Record before acting
- bet ID
- market scope
- accepted odds
- settlement label
- returned amount
Related decisions
Quick answers
Is a void bet a win?
No. It normally removes or returns the affected stake under the applicable rule.
Does one void leg cancel a multi?
Not always; the remaining legs may be recalculated.
What should a dispute include?
Provide the bet ID, market, time, outcome and settlement label.
Last reviewed: 30 July 2026